E-Cigs – Is This the End of L lectric Tobacconist?
Lectric Tobacconist is a small independent establishment in Burlington, MA. It has been serving clients in the area of book publishing for over fifteen years and recently began offering audio titles Vape Pen Battery as well as eBooks to meet their growing demand for audio titles. Over the past several months, they have experienced unprecedented volume of orders. In this article I present an overview of the circumstances that lead up to their sudden popularity surge.
On July 9th, an individual venting on the Customer Service Representatives’ Chat detailing that the prior day’s delivery of two nicotine e-books to two certain customers had been delayed as a result of blend up involving the “cookies” feature plus the automatic payment system. Typically the chat transcript discloses that the person was satisfied together with the book’s content material, but was nevertheless frustrated because the particular eBooks were not necessarily yet delivered any time he went to check them inside. The chat consultant explained that within order for the eBooks to end up being delivered by the particular end of the particular day, they will need to be up-to-date with the correct information regarding nicotine steam levels in a new variety of open public locations.
As it turns out, two new orders placed by 2 different individuals place the Vaporizer En aning into a super-hot niche. These requests put into both retailers are for a couple of very popular ebooks: the Nicotine plot, and the Pure nicotine gum. This is usually good news for that L lectric Tobacconist, because the prospective market for ecig accessories is huge. When the Vaporizers prove to be a success then we can very well see an increase in the particular quantity of retail institutions selling vaporizers throughout the country.
2 days afterwards, on August third, the company begins to receive calls relating to two additional orders placed by 2 more different persons. The company promptly sends the 1st order, that is with regard to thirty dollars well worth of products, towards the e-mail box of just one of the holders. One call is usually made to what is order and an additional thirty dollars is credited to typically the e-mail box. This takes some time extended than the 25 seconds it took to place the first order, but in least the e-tailer knows to retain the inventory amounts up.
Several short days later, on September 5th, we discover that another group of thirty packages has arrived at the e-tailer. One package deal contains three hundred or so and fifty-five packages, a direct result the a couple of orders placed earlier. Less than one minute is wasted through the chain of buying, but by the particular end through the day, presently there are already 300 and fifty deals in transit. This is a severe delay due to the sheer number regarding products. Since this is usually the fourth most popular week of the particular year, it will be clear that something is seriously completely wrong.
These day, September 2nd, another batch associated with three hundred and fifty packages will be received. These, nevertheless, are just a component of the many 1000s of packages which usually have accumulated in the course of the past 8-10 months. The electric powered Tobacconist is also experiencing unprecedented delays due to the particular overflow of company. It will take four extra hours to complete processing the request and the business is forced to turn down demands for previously made available services.
Finally, on Sept. 2010 5th, we get yet another package. Now, however, presently there are four packages left. In addition , about three of the packages contain smoking things. It is difficult to see how an industry which often has managed to get possible for literally one to access the electronic cigarettes with the use of an world wide web account, could become experiencing such holds off in the supply chain process.
L lectric Tobacconist has attained new levels associated with shame and humiliation. It is my desire that this article will be of assistance to any client or retailer looking for a friendly, expert, honest and experienced e-commerce management group. I understand the aggravation related to experiencing extreme delays in the distribution of your respective goods, as well since the disappointment associated with having in order to decline service to be able to a customer based solely on their particular request. I was also aware about the particular frustration that retailers who experience severe delays might be encountering when working with a manufacturer or distributor who will be not cooperative. Right now there are several queries i believe are usually critical and deserve appropriate answers just before I discuss these people with my consumers. If you usually are in need of a Responsible E-Commerce Manager, you should feel free to contact me at any time.